Terms & Conditions

Qudo Baby Terms & Conditions 


Welcome to the Qudo Baby website, www.qudobaby.com (the website).

1. Who we are

The website is operated by Qudo Global Ltd (Qudo Baby, we, our, or us), a company registered in England and Wales with number 12619935 and with registered address: 16 The Mall, Surbiton, Surrey, KT6 4EQ.

2. These terms

These terms and conditions (Terms and Conditions), together with the privacy policy and any other documents referred to in these terms, set out the basis on which you may use the website and on which we sell our product/s, whether as a guest or registered user/account holder.

Please read the Terms and Conditions carefully before using the website or ordering any product/s and contact us if you have any questions. If you do not agree with the Terms and Conditions, please do not use the website or order products.

By placing an order with us, or by accessing or using the website, you agree to be bound by the Terms and Conditions.

You should print a copy of the Terms and Conditions or save them to your computer for future reference.

We may change these Terms and Conditions from time to time without notice. You should check this page each time you wish to order product/s.

Privacy Policy

Our privacy policy and cookie policy sets out how we will collect, use and look after your personal data.

3. Your Account [RD3]  [RD3]I have assumed that users will need to create accounts to purchase Products – this would also be useful as an age and location verification tool – but please let me know if this is not the case.

You can view the website and purchase products as a guest or by creating an account. To set up an account on our website, you must register and create a username and password (your “Account”).

You will also need to provide certain information about yourself (such as payment details and delivery address).

You must keep your login details secure and you are responsible for any activities that occur under your Account. To report any suspicion that your Account has been misused, you should contact us at info@qudobaby.com

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. you must not disclose it to any third party. Accordingly, you are responsible for all activities that occur under your Account.

You may not sell, gift or transfer your Account to another person. You should notify us immediately if you suspect or become aware of any unauthorised use of your Account or any other breach of its security.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

You can delete your Account at any time, for any reason, by following the Account deletion instructions.

4. Ordering products

Please follow the steps on the website to place your order with us. If you have any questions about the product/s, please check the product/s details or contact us via the Contact Us tab on the website.

The website allows you to check your order details at each stage and make any amendments and correct any errors before placing your order. Please make sure that you check all the details of your order carefully before submitting it to us.

After you submit your order on the website we may send you an email acknowledging that we have received it and confirming the details of the order so that you can check them. 

We will confirm your order when we send you an email stating that the product/s/s have been dispatched. This dispatch email together with the Terms and Conditions forms the contract for the sale and purchase of the product/s/s that you have ordered from us (the Contract).

On some occasions you may be emailed with a discount if you place another order. If for any reason the first order has been returned and refunded this discount will not be applicable.

Changes to your order

If you wish to change your order, please contact us immediately and provide details of the order and the change requested. Although we will endeavour to make any changes that you require, this may not be possible if we have already started processing your order. You must confirm all changes in writing to us within a reasonable time.

Please be aware that any changes to an order may result in changes to the price and to the delivery timescales. We will inform you of these when you have made your changes.

5. Product description

We take reasonable care to ensure that the product/s on the website are described accurately and fairly and that the product/s information shown is correct and up-to-date. However, it is important for you to note that:

●  the images of product/s on the website are for illustrative purposes only;

●  packaging of product/s may vary from that shown on the website;

●  any weights, dimensions and capacities shown on the website are approximate only;

●  the colour reproduction that you see on the website will depend on your equipment and we cannot guarantee that your display of any colour will accurately reflect the colour of the product/s when you receive it;

●  there may be other minor differences between the product/s and its description on the website;

●  all product/s are subject to availability. We will inform you as soon as possible if we are unable to supply any product/s.

6. Prices

The price of the product/s will be as quoted on the website in pounds Sterling and include VAT at the applicable rate chargeable in the UK. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay unless you have already paid for the product/s in full.

Unless stated on the website, price/s do not include delivery charges.

7. Payment

During the order and checkout process, we will ask you for your payment details. You can only pay for product/s using the debit or credit cards that we accept, as set out on the website. By completing your payment details, you confirm that the card being used is yours or if you are acting for a business, that you have the authority to use it. All card payments are subject to authorisation by your card issuer.

Payment for product/s and all applicable delivery charges are in advance. We will charge your card when you confirm your order.

Once we have accepted your order by sending you a confirmation email, you agree to pay us as set out in the Terms and Conditions and in accordance with the terms and conditions of our online payments provider.

8. Delivery

The website allows you to select delivery to your chosen address. The address and any other delivery information you provide us must be accurate and complete.

Normally, orders placed Monday – Friday before 2pm on a working day will be dispatched the same day. Subject to the following clause, your order will be fulfilled by the estimated delivery date set out in the dispatch confirmation that we send to you.

More details of delivery options are available in our Delivery Policy.

If there is a delay in delivery due to circumstances outside our control, we will contact you as soon as possible with a revised estimated delivery date. Events outside our control include (but are not limited to) bad weather, fire, flood, hostilities and civil disturbance that may affect the safety of our drivers or delivery of our products, acts of government or other authorities and labour disputes. Provided we have notified you of such delay or non-delivery, we will not be liable for any delay or failure to deliver the product/s due to such circumstances.

Delivery will be completed when we deliver the product/s to the delivery address that you specified.

For home deliveries, if no one is available at the address to take delivery, we will post the parcel through your letterbox if possible or, if you have approved for the parcel to be left by your door or in a specified location, then it will be left, at your own risk. A delivery card may be left by the courier for you to contact to arrange collection or redelivery. Please be aware that you will be responsible for any additional delivery costs that may be incurred.

We take care to ensure that the product/s and their packaging leave our premises in good condition. If at the time of delivery to you, the external packaging of the product/s is damaged and you suspect that the product/s are also likely to be damaged you should not accept the delivery and should hand it to the courier or stockist to return it to us. If you accept a delivery where the packaging is damaged, you must inform the courier in writing of the damaged packaging as you sign for the delivery or collection, and take a photo of the damage prior to unwrapping the product/s.

Please contact us immediately (no later than 7 days after receipt) if you find that any product/s are damaged upon opening the packaging.

All risk in the product/s that you order (including risk of loss or damage to the product/s) shall pass to you on completion of delivery.

International Delivery

We only deliver our product/s within mainland UK and Northern Ireland. Please review the information on the Deliveries page carefully before ordering any product/s from our website.

Please note that we are not able to accept payments using debit or credit cards from certain countries, so please contact us via the Contact Us page of the website for alternative means to pay.

Non Receipt of Goods

Please make any claim for non-delivery as soon as possible after the expected delivery date.

●  Claims for lost Royal Mail outgoing parcels cannot be made until enough time has passed to allow for delays in the post, generally between 7 and 10 working days (including Saturdays). Please ensure that you have checked with your local sorting office before starting a claims process.

●  Claims for courier items that have not been delivered cannot be processed if reported to us more than 5 days after the original order delivery date

Please contact the Customer Support team via the Contact Us tab on the website. for further advice on claim time frames or help with your delivery.

9. Cancellation and Returns

If you change your mind

We offer a one-year warranty on unused, unopened products which can be returned for a refund and a 30-day warranty only on manufacturing faults. These should just be for plastic / silicon defects or abnormalities caused in the manufacturing of the product.

Things not covered:
• Fair wear and tear
• Damage caused by baby chewing or biting on the teat
• Degradation
• Customer accidental damage

For most products bought online you have a legal right to change your mind within 30 days of delivery and receive a full refund for the products (including the cost of delivery but excluding the cost of return), other than for permitted deductions set out in the paragraph below “When we may make deductions from refunds”). 

You have other legal rights to end the contract as set out in more detail below.

When you don’t have the right to change your mind.

You do not have a right to change your mind in respect of products which are personalised or which are sealed for health protection or hygiene purposes, once these have been unsealed after you receive them, except where those goods are faulty.

You also do not have a right to change your mind about products if the products have been opened or the packaging tampered with and/or the products are not in a condition to be resold.

Returning faulty products

The products sold to you must be as described, fit for purpose and of satisfactory quality. This means that (having regard to the expected lifespan of the product you ordered) you are entitled to the following:

Up to 30 days: if the products you received are faulty, then you can get a full refund (this refund will include costs of delivery and return).

Ending the contract because of something we have done or are going to do.

If you are ending a contract for a reason set out below, the contract will end immediately and we will refund you in full for any products which have not been provided. You may also be entitled to compensation. The reasons for which you can cancel a contract are:

·  we have told you about an upcoming change to the product or these terms which you do not agree to;

·  we have told you about a mistake in the price or description of the product you have ordered and you do not wish to continue with the order;

·  there is a risk that delivery of the products may be significantly delayed because of events outside our control;

·  we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 2 weeks; or

·  you have a legal right to end the contract because of something we have done wrong.

How to cancel a contract with us

To cancel a contract, and to obtain a Returns Reference Number, please contact us via the Contact Us tab on the website.

Your obligation to return rejected products.

If you wish to exercise your right to cancel the contract or you wish to return the products within 28 days, you must return the products back to us.

How to return products

To return a product/s, you will need to contact us via the Contact Us tab on the website to obtain a Returns Reference Number and receive the returns form which we will send to you by email.

Products must be returned in their original packaging with the Returns Reference Number, completed returns form, order number and your contact details within the parcel.

You will need to pay the necessary postage for the return shipping, except where the goods are faulty, in which case we will refund the price of standard delivery.

Returned items are your responsibility until they reach us, so please make sure they are packaged well and cannot get damaged in the post.

We also recommend getting proof of postage in case you need to contact us about your return.

We are not responsible for any items that do not arrive with us. 

Please send your return items to: Qudo Baby, PO Box 224, BORDON, GU35 5ET

When we may make deductions from refunds

Your refund may be adjusted to account for any decrease in the value of the goods if their handling deviates from what would be acceptable in a retail setting. You can remove goods from the outer box packaging for inspection. However, for a full refund, the soother must remain in its original condition, sealed within the soother bag with the tamper-proof seal intact, and placed back in the original outer box packaging. If we refund your payment before inspecting the goods and subsequently find them handled improperly, you are liable to reimburse us accordingly.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

How we refund you

Refunds will be processed once we receive your returned product/s and have established the reason for return.

Any refunds to you will be made to the debit or credit card account used for placing and paying for your order. Please allow up to 14 days for any refund to be processed and to reach your account.

Please be aware that we reserve the right to withhold amounts for product/s which are damaged on return to us, or have not been returned in the original packaging.

If you wish to return a product/s after your right to cancel has expired, and you return it to us in a new, unused and resalable condition with its original packaging within 2 months of the date when you received it, we will refund the price paid of the product/s, but not the delivery charges.

If you return the product/s in a new and unused condition but without the original packaging, then we will give you a refund of the price after making a deduction for our reasonable costs for the provision of new packaging.


10. Promotional Codes

From time to time, we may make offers to you using promotional codes, subject to the following terms. Further terms may apply, but unless otherwise stated, all promotional codes:

●  must be used in accordance with the terms of the specific promotion or offer;

●  may be used only against purchases of any product/s on the website;

●  may be used to pay for goods of a higher price than the promotional amount, on payment of the difference;

●  cannot be exchanged for cash and are not transferable;

●  are valid for the limited time specified with the promotion.

●  cannot be returned or refunded, except in accordance with your legal rights;

●  should be safely stored; Qudo Baby will not accept liability if a promotional code is lost or stolen or damaged.

●  free delivery promotional codes will only apply to UK mainland orders.

●  only one discount can be applied to each order

●  except where otherwise stated, free or discounted offers are available only once to any one person.

●  any items purchased with a promotional code or discount that are returned, will be refunded at the discounted price paid. This does not affect your statutory rights.

●  Qudo Baby reserves the right to (i) cancel any offer at any time; (ii) cancel or refuse any individual’s benefit from it if they are reasonable considered by Qudo Baby to be in breach of any applicable terms and condition, or to be using the promotional code other than in good faith; (iii) amend these terms and conditions; and (iv) limit the number of code redemptions available online.

11. Using the Website

We may update and change the website from time to time to reflect changes to the services and/or products we provide, our users’ or suppliers’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

We do not guarantee that the website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions, and that they comply with them. 

The website is directed to people residing in the United Kingdom. We do not represent that content available on or through the website is appropriate for use or available in other locations.

12. Our rights in the website

All intellectual property rights in the materials and content comprising our website, including but not limited to images, written content and designs, belong to us or we have permission from the owner to use them in the website. We give you permission to use the materials and content comprising the website for the sole purpose of using the website in accordance with these Terms and Conditions. you are not granted any other rights other than as set out in these Terms and Conditions.

You are not permitted to use the “Qudo Baby” name, or any of the “Qudo Baby” trademarks, logos, domain names and other distinctive brand features, unless otherwise agreed with us in writing.

You may freely browse the website but may only access, download, print or use the content for your private use provided that:

(a)   you retain and reproduce all copyright and other proprietary notices contained herein on any such content,

(b)   the content shall not be modified in any way and you do not use any illustrations, photographs, video, or audio sequences or any graphics separately from any accompanying text and

(c)   your use does not constitute infringement of the rights of Qudo Baby, its group companies or any third parties including (without limitation) defamation, or infringement of the right of privacy or right of publicity. 

(d)   our status (and that of any identified contributors) as the authors of the content and materials on the website must always be acknowledged.

You must not use any part of the content on the website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the website in breach of these terms of use, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You also agree:

(a)       Not to reproduce, duplicate, copy or re-sell any part of the website

(b)       Not to access without authority, interfere with, damage or disrupt:

·  any part of the website;

·  any equipment or network on which the website is stored;

·  any software used in the provision of the website; or

·  any equipment or network or software owned or used by any third party.

The content on the website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the website. Although we make reasonable efforts to update the information on the website, we make no representations, warranties or guarantees, whether expressed or implied, that the content on the website is accurate, complete or up to date.

Where the website contains links to other sites and resources provided by third parties, these links are provided for your information only and we have no control over, or responsibility for, the contents of those sites or resources.

We do not guarantee that the website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the website. you should use your own virus protection software.

You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website. you must not attack the website via a denial-of-service attack or a distributed denial-of service attack. You shall not modify, interfere, intercept, disrupt or hack the website or knowingly introduce viruses, or other material which would harm the website or any user, nor mine data, scrape or crawl any part of the website or disassemble, decompile or reverse engineer any part of it.

You may use the website only for lawful purposes and may not use the website:

(a)       In any way that breaches any applicable local, national or international law or regulation.

(b)       In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect

(c)       For the purpose of harming or attempting to harm minors in any way

(d)       To bully, insult, intimidate or humiliate any person.

(e)       To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

(f)         To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

Failure to comply with these terms on use of the website constitutes a material breach of these Terms and Conditions, and may result in our taking all or any of the following actions:

(a)       Immediate, temporary or permanent withdrawal of your right to use the website, including de-activating your account.

(b)       Issue of a warning to you.

(c)       Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

(d)       Further legal action against you.

(e)       Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We will not be liable for losses or damages caused due to any action we may take in response to breaches of this section on website use. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

The website is constantly developing and improving so we may improve the experience for our users. Sometimes we may need to update, stop offering or supporting a particular feature of the website. When a change to the website has been made, your continued use of the website will show that you have accepted any changes to the website. you are always free to stop using the website and/or deactivate your account.

13. Our liability/responsibility to you

We do not limit our liability for:

(a)       death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

(b)       for fraud or fraudulent misrepresentation;

(c)       where section 31(1) if the Consumer Rights Act 2015 does not permit us to exclude or limit liability (including the right to receive Products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us;)

(d)       for defective Products under the Consumer Protection Act 1987; or

(e)       for any other matter which we may not exclude as a matter of law.

Subject to the clause above, we are not legally responsible for:

(a)       losses that:

                                     i.        were not foreseeable to you and us when the contract was formed; or

                                   ii.        were not caused by any breach on our part; or

                                  iii.        it would have been reasonable to expect you to limit.

(b)       business losses; and

(c)       losses to non-consumers.

If defective digital content which we have supplied (for example, the website) damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We intend that the website is available as much as possible, but there may be interruptions from time to time for maintenance (scheduled and emergency) and you accept that the website is provided to you on an “as available” and “as is” basis. you accept that the internet may be subject to breaches of security and that the submission of information may not be secure. We are not responsible or liable for any loss or harm caused by viruses designed to impair the website.

We do not accept any liability for any third party links/websites that are contained in the website and you accept that you access such third party links/websites subject to the terms and conditions of those third party websites.

14. Other important terms

If part of the Terms and Conditions cannot be enforced then the remainder of the Terms and Conditions will still apply to our relationship.

If you do not comply with these Terms and Conditions and we don’t take action immediately, this does not mean we have given up any right we have and we may still take action in the future.

We may assign any of our rights and obligations under these Terms and Conditions.

No third party (except where applicable, the permitted assign of Qudo Baby) is entitled to the benefit of these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999 or any other equivalent law.

These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.


The information contained in this website is for general information purposes only. The information is provided by Qudo Baby and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Qudo Baby. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Qudo Baby takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Thank you for visiting our website.

These Terms and Conditions were last updated on 28th March 2024.