Refund and Returns Policy
We hope you will be happy with your purchase, but if for any reason you are not, you can return the item/s by emailing us at email@example.com.
To return a product/s, you will need to first contact us by email at firstname.lastname@example.org to obtain a Returns Reference Number and receive the returns form.
Please include the returns form in the package with your returned item. You will need to pay the necessary postage for the return shipping.
Returned items are your responsibility until they reach us, so please make sure they are packaged well and can not get damaged in the post.
Products must be returned in their original packaging with the returns reference number, order number and your contact details within the parcel.
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We are not responsible for any items that do not arrive with us.
Please send your return items to: Qudo Baby, PO Box 224, BORDON, GU35 5ET
Once we have received your return, we will email you regarding an exchange or refund.
Refunds will be processed once we receive your returned product/s and have established the reason for return.
Any refunds to you will be made to the debit or credit card account used for placing and paying for your order. Please allow up to 14 days for any refund to be processed and to reach your account. Please be aware that we reserve the right to withhold amounts for product/s which are damaged on return to us.
If you wish to return a product/s after your right to cancel has expired, and you return it to us in a new, unused and resalable condition with its original packaging within 2 months of the date when you received it, we will refund the price paid of the product/s, but not the delivery charges. If you return the product/s in a new and unused, then we will give you a refund of the price after making a deduction for our reasonable costs for the provision of new packaging.
None of the terms of our refund policy will affect your legal rights as a consumer.
Contact us at email@example.com for questions related to refunds and returns.