Terms & Conditions
Qudo Baby Terms & Conditions
The website is owned and operated by Qudo Baby/Global Ltd (we, our), a company registered in England and Wales with registered company number 12619935 and with registered address: C/O Twm Solicitors Llp, 65 Woodbridge Road, Guildford, Surrey, England, GU1 4RD.
Please read the Terms and Conditions carefully before ordering any product/s from the website and contact us or a legal advisor if you have any questions. By placing an order with us, you confirm that you have read, understood and agree to the Terms and Conditions and that you agree to be bound by them. If you do not agree to be bound by all of the Terms and Conditions, please do not place orders using our website.
You should print a copy of the Terms and Conditions or save them to your computer for future reference.
We may change these Terms and Conditions from time to time without notice. You should check this page every time you wish to order product/s from us to take account of any changes as they are legally binding on you.
These Terms and Conditions are effective from 15th September 2022.
If you are a consumer, you may only purchase product/s from the website if you are at least 16 years old.
Please follow the steps on the website to place your order with us. If you have any questions about the product/s, please check the product/s details or contact us via the Contact Us tab on the website. The website allows you to select delivery direct to your chosen address.
The website allows you to check your order details at each stage and make any amendments and correct any errors before placing your order. Please make sure that you check all of the details of your order carefully before submitting it to us.
After you submit your order on the website we will send you an email acknowledging that we have received it and confirming the details of the order so that you can check them. Please note that this does not mean that we have accepted your order. We will confirm our acceptance of your order by sending you an email, stating that the product/s/s have been dispatched. This dispatch email together with the Terms and Conditions forms the legally binding contract (Contract) for the sale and purchase of the product/s/s and that you have ordered from us.
On some occasions you may be emailed with a discount if you place another order. If for any reason the first order has been returned and refunded this discount will not be applicable.
Normally, orders placed Monday – Friday before 2pm on a working day will be dispatched the same day.
Changes to your order
If you wish to change your order, please contact us immediately by emailing firstname.lastname@example.org. We will endeavour to make any changes that you require. However this may not be possible if we have already started processing your order. You must confirm all changes in writing to us within a reasonable time. Please be aware that any changes to an order may result in changes to the price and to the delivery timescales. We will inform you of these when you have made your changes.
Cancellation and Returns
As a consumer, you have a legal right to cancel your order with us under the Consumer Rights Act 2015 at any time up until 30 working days after you have received the product/s/s. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office. Your legal rights are not affected by the Terms and Conditions.
You may also cancel a Contract if an event outside our reasonable control takes place which affects our ability to supply the product/s for a period of at least 30 days and as a result you decide that you no longer wish us to supply them.
If you wish to exercise your right to cancel a Contract after your order has been despatched, we will refund the original purchase price and if you have paid for delivery, our standard delivery charge, provided that you have notified us in writing no longer than 30 working days after you received the product/s that you ordered and provided that you have taken reasonable care of them, not used them and that you return them undamaged and unused in the product/s’ original and undamaged packaging. Please see our returns policy for more information. Please note that we are permitted by law to retain sums to reflect any reduction in the value of the product/s if this has been caused by your handling them in a way which would not be permitted in a shop.
Please note that your right to cancel a Contract and return product/s does not apply in the case of any product/s which are made to your specification or personalised, or product/s such as newspapers, periodicals or magazines, perishable goods (such as food, drink or fresh flowers), or software, DVDs or CDs which have a security seal which you have opened or unsealed, unless such product/s are faulty or not as described.
If the product/s which you are cancelling were delivered to you, you must return them to us as soon as reasonably practicable (and no later than 30 days after you let us know of the cancellation). Please see our returns policy or further information. You will be responsible for the cost of returning the product/s/s to us
To cancel an order, you can email at email@example.com. Please also contact us using these same contact details to obtain a Returns Reference Number.
Refunds and refund policy
If you wish to return a product/s after your right to cancel has expired, and you return it to us in a new, unused and resalable condition with its original packaging within 2 months of the date when you received it, we will refund the price paid of the product/s in full, but not the delivery charges. If you return the product/s in a new, unused and resalable condition without its original packaging, then we will give you a refund of the price after making a deduction for our reasonable costs for the provision of new packaging.
None of the terms of our refund policy will affect your legal rights as a consumer.
Any refunds to you will be made to the debit or credit card account used for placing and paying for your order. Please allow up to 14 days for any refund to be processed and to reach your account. Please be aware that we reserve the right to withhold amounts for product/s which are damaged on return to us or where we have arranged for their collection.
To return a product/s, you will need to first email us to obtain a Returns Reference Number and a returns form.
If the Products are Faulty or not as described
Faults with our product/s are rare, but they do occur from time to time. As a consumer, you have legal rights in relation to product/s that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in the Terms and Conditions will affect these legal rights.
If you find that a product/s you bought from us is faulty or not as described, then please by contact us by emailing firstname.lastname@example.org and we will discuss next steps with you. We may ask you for a photo of the problem and we will also ask you for proof of purchase from us.
To return a faulty product/s, you will need to email us at email@example.com to obtain a Returns Reference Number and a returns form.
The price of the product/s will be as quoted on the website in pounds Sterling and include VAT at the applicable rate chargeable in the UK. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay unless you have already paid for the product/s in full.
Price/s include delivery charges.
We take reasonable care to ensure that the product/s on the website are described accurately and fairly and that the product/s information shown is correct and up-to-date. However, it is important for you to note that:
- the images of product/s on the website are for illustrative purposes only;
- packaging of product/s may vary from that shown on the website;
- any weights, dimensions and capacities shown on the website are approximate only;
- the colour reproduction that you see on the website will depend on your equipment and we cannot guarantee that your display of any colour will accurately reflect the colour of the product/s when you receive it;
- there may be other minor differences between the product/s and its description on the website;
- all product/s are subject to availability. We will inform you as soon as possible if we are unable to supply any product/s.
During the order and checkout process, we will ask you for your payment details. You can normally only pay for product/s using the debit or credit cards that we accept, as set out on the website. By completing your payment details, you confirm that the card being used is yours or if you are acting for a business, that you have the authority to use it. All card payments are subject to authorisation by your card issuer.
Payment for product/s and all applicable delivery charges is in advance. We will/will not charge your card until we are ready to dispatch your order.
Once we have accepted your Order by sending you a confirmation email, you agree to pay us as set out in the Terms and Conditions and in accordance with the terms and conditions of our online payments provider.
Our online payment partners are authorised and registered by the Financial Services Authority. Please refer to their terms and conditions for further information.
Your order will be fulfilled by the estimated delivery date set out in the dispatch confirmation that we sent to you, unless there is a delay due to circumstances outside our control. Subject to your cancellation rights set out above, we will not be liable for any delay or failure to deliver the product/s due to such circumstances. If there is any delay, we will contact you with a revised estimated delivery date.
Delivery will be completed when we deliver the product/s to the delivery address that you specified.
For home deliveries, if no one is available at the address to take delivery, we will post the parcel through your letterbox if possible or if you have approved for the parcel to be left by your door or in a specified location, then it will be left, at your own risk. A delivery card may be left by the courier for you to contact to arrange collection or redelivery. Please be aware that you will be responsible for any additional delivery costs that may be incurred.
We take reasonable care to ensure that the product/s and their packaging leave our premises in good condition. If at the time of delivery to you, you find that the external packaging of the product/s is damaged and you suspect that the product/s are also likely to be damaged you should not accept the delivery and should hand it to the courier or stockist to return it to us. If you accept a delivery where the packaging is damaged, you must inform the courier in writing of the damaged packaging as you sign for the delivery or collection, and take a photo of the damage prior to unwrapping the product/s.
Please inform us immediately (no later than 7 days after receipt) emailing firstname.lastname@example.org if you find that any product/s are damaged upon opening the packaging. Please see our warranty terms below and the Faulty Products section above with regard to damaged or faulty product/s.
All risk in the product/s that you order (including risk of loss or damage to the product/s) shall pass to you on completion of delivery. You own the product/s once we have received payment in full for them, including all applicable delivery charges.
Non Receipt of Goods
We ask customers to ensure that they make any claims for non-delivery within a reasonable length of time.
- Claims for lost Royal Mail outgoing parcels cannot be made until enough time has passed to allow for delays in the post, generally between 7 and 10 working days (including Saturdays). Please ensure that you have checked with your local sorting office before starting a claims process.
- Claims for courier items that have not been delivered cannot be processed if reported to us more than 5 days after the original order date
Please contact the Customer Support team on email@example.com for further advice on claim time frames or help with your delivery.
We only deliver our product/s within mainland UK. Please review the information on the Deliveries page carefully before ordering any product/s from our website.
Please note that we are not able to accept payments using debit or credit cards from certain countries, so please contact us via the Contact Us page of the website for alternative means to pay.
From time to time, we may make offers to you using promotional codes, subject to the following terms. Promotional codes:
- must be used in accordance with the terms of the specific promotion or offer;
- may be used against purchases of any product/s on the website;
- may be used to pay for goods of a higher price than the promotional amount, on payment of the difference;
- cannot be exchanged for cash;
- are valid for the limited time specified with the promotion.
- cannot be returned or refunded, except in accordance with your legal rights;
- should be treated as cash, Qudo Baby will not accept liability if a promotional code is lost or stolen or damaged.
- Free Delivery Promotional Codes. Will only apply to UK Mainland orders.
- Only one discount can be applied to each order
- Except where otherwise stated, free or discounted offers are available only once to any one person.
- The offers and discounts above are not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
- Qudo Baby reserves the right to (i) cancel this offer at any time; (ii) cancel or refuse any individual’s benefit from it; (iii) amend these terms and conditions; and (iv) limit the number of code redemptions online.
Other important terms
We may transfer our rights and obligations under a Contract to another organisation. We will notify you in writing or on the website if this happens, but this will not affect your rights or our obligations under the Terms and Conditions.
This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a product/s will have the benefit of our product/s warranty but we and you will not need their consent to cancel or make any changes to the Terms and Conditions.
If you are a consumer, please note that the Terms and Conditions are governed by English law. This means a Contract for the purchase of product/s through the website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
Thank you for choosing to buy from Qudo Baby. We are confident that you will be happy with the product/s you have ordered, but if you have any concerns or if you have a complaint, please contact us by emailing firstname.lastname@example.org.
Thank you for visiting our website.